Association · Issue 48 · year-end capstone 8 June 2026 The year in review A year of governance deserves an honest look back. Read → Business · Issue 48 · year-end capstone 8 June 2026 The owner's year in review A year of building deserves an honest look back. Read → Practice · Issue 48 · year-end capstone 8 June 2026 The practice's year in review A year of caring for others deserves a moment of reflection. Read → Association · Issue 47 1 June 2026 You asked your members. Then what? Asking and then ignoring is worse than never asking. Read → Business · Issue 47 1 June 2026 Maintain the machine, not just build it The systems you built last year may be quietly failing now. Read → Practice · Issue 47 1 June 2026 Should you still be offering that? Practices accumulate services. Few ever review them. Read → Association · Issue 46 25 May 2026 The unsung role that keeps governance honest Good governance needs good support behind it. Read → Business · Issue 46 25 May 2026 Recurring revenue is the calmest money there is Predictable income changes how a business feels to run. Read → Practice · Issue 46 25 May 2026 Protecting your two jobs Squeezing the business in around clinical work shortchanges both. Read → Association · Issue 45 18 May 2026 Think in years, not just budgets A board fixed on this year can miss the slow drift. Read → Business · Issue 45 18 May 2026 Your online reputation is talking without you For most customers, your reputation arrives before you do. Read → Practice · Issue 45 18 May 2026 Make your practice software earn its keep The system you have can likely do far more than you ask of it. Read → Association · Issue 44 11 May 2026 How does your board actually make decisions? Good decisions need good process, not just good people. Read → Business · Issue 44 11 May 2026 The riches are in the niches Narrowing your focus usually grows your business. Read → Practice · Issue 44 11 May 2026 Grow your people, keep your people Investment in your people pays back in loyalty and care. Read → Association · Issue 43 4 May 2026 Skills-based or representative — what kind of board are you? Most boards drift into a structure rather than choosing one. Read → Business · Issue 43 4 May 2026 Service people actually remember In a world of mediocre service, being genuinely good stands out. Read → Practice · Issue 43 4 May 2026 Walk your patient's whole journey The cracks usually hide in the handoffs between steps. Read → Association · Issue 42 27 April 2026 Never lose the why Drift starts when the mission becomes background noise. Read → Business · Issue 42 27 April 2026 What should you do with the profit? Reinvest, reward, or buffer — choose on purpose. Read → Practice · Issue 42 27 April 2026 Choosing the right growth — or none at all The best growth is the kind that fits the life you want. Read → Association · Issue 41 20 April 2026 Who looks after the CEO? A burnt-out CEO is a governance risk, not just a sad story. Read → Business · Issue 41 20 April 2026 The business will take everything you give it It won't set the boundary for you. You have to. Read → Practice · Issue 41 20 April 2026 Look after the people who look after your patients Your team's wellbeing shows up in your patients' experience. Read → Association · Issue 40 13 April 2026 Where are your next-generation members? An association that doesn't renew its membership ages into decline. Read → Business · Issue 40 13 April 2026 How to think about your competitors Learn from them. Don't obsess over them. Read → Practice · Issue 40 13 April 2026 The huddle that keeps a practice aligned Small, regular communication prevents big problems. Read → Association · Issue 39 6 April 2026 The fee decision every association dreads Freezing fees for years feels kind. It's often the opposite. Read → Business · Issue 39 6 April 2026 Which parts of your business actually make money? Revenue and profit hide in different places. Read → Practice · Issue 39 6 April 2026 Cost discipline without cutting corners The goal isn't cheap. It's no waste. Read → Association · Issue 38 30 March 2026 How much risk is the right amount? Too cautious is its own kind of risk. Read → Business · Issue 38 30 March 2026 Letting someone go — the decision you avoid too long The hardest part is usually how long you waited. Read → Practice · Issue 38 30 March 2026 When the unexpected hits the practice Practices need a continuity plan too. Read → Association · Issue 37 23 March 2026 When did you last read your own constitution? Most directors couldn't tell you what their own rules actually say. Read → Business · Issue 37 23 March 2026 Hiring is a skill you can actually learn Hire in haste, manage in misery. Read → Practice · Issue 37 23 March 2026 Use the whole team, not just yourself Good team-based care helps patients and protects you. Read → Association · Issue 36 16 March 2026 Did you make a difference, or just stay busy? Activity is easy to measure. Impact is what counts. Read → Business · Issue 36 16 March 2026 Your first real manager changes everything At some point you stop managing the work and start leading people. Read → Practice · Issue 36 16 March 2026 The annual step-back every practice needs A yearly review is how good practices stay good. Read → Association · Issue 35 9 March 2026 The association as educator People will renew for learning that genuinely helps them. Read → Business · Issue 35 9 March 2026 Small leverage for the time-poor owner The same tasks, done in a fraction of the time. Read → Practice · Issue 35 9 March 2026 Boundaries are part of good care Clear, kind boundaries protect patients and practitioners alike. Read → Association · Issue 34 2 March 2026 Your members aren't one audience A new member and a 20-year member want different things. Read → Business · Issue 34 2 March 2026 When a customer asks for a discount Caving on price teaches customers exactly the wrong lesson. Read → Practice · Issue 34 2 March 2026 Don't be the only one who can talk about money A confident team makes the whole practice run smoother. Read → Association · Issue 33 23 February 2026 Your minutes matter more than you think Minutes aren't a formality. They're a legal record. Read → Business · Issue 33 23 February 2026 Stop reinventing the wheel for every customer Standardising isn't boring. It's how you scale. Read → Practice · Issue 33 23 February 2026 The quiet cost of no-shows A no-show isn't just lost income. It's lost care, too. Read → Association · Issue 32 16 February 2026 The board year that never gets scrambled A board without a calendar is always reacting. Read → Business · Issue 32 16 February 2026 One big client is a beautiful risk It feels like success. It's also a vulnerability. Read → Practice · Issue 32 16 February 2026 Reception is the hardest job in the building Your front desk does more for your reputation than almost anyone. Read → Association · Issue 31 9 February 2026 Volunteers are not free labour They give you their time. The least you owe them is to value it. Read → Business · Issue 31 9 February 2026 The sale isn't the finish line The first experience after the sale makes or breaks the relationship. Read → Practice · Issue 31 9 February 2026 Good records protect everyone On the day it matters, your notes are everything. Read → Association · Issue 30 2 February 2026 When a journalist calls, it's too late to start preparing Reputation takes years to build and one mishandled hour to dent. Read → Business · Issue 30 2 February 2026 A plan you don't act on is just a wish The goal isn't a perfect plan. It's one that gets done. Read → Practice · Issue 30 2 February 2026 Could your practice exist without you one day? Even if selling is years away, build as if it matters now. Read → Association · Issue 29 26 January 2026 A board that all thinks alike has a blind spot Boards that look and think alike miss the same things. Read → Business · Issue 29 26 January 2026 Do you know what a customer is actually worth? Most owners guess. The ones who know, win. Read → Practice · Issue 29 26 January 2026 Why your day always runs late A chronically late-running practice has a scheduling problem, not a busyness problem. Read → Association · Issue 28 19 January 2026 Modernising isn't just about AI While everyone debates AI, the real drag is older than that. Read → Business · Issue 28 19 January 2026 What does your business actually stand for? In a crowded market, your values are a differentiator. Read → Practice · Issue 28 19 January 2026 Your professional relationships are an asset Built well and ethically, they're one of your strongest foundations. Read → Association · Issue 27 12 January 2026 Your partnerships are only as good as their clarity Most partnership trouble is a clarity problem, not a goodwill one. Read → Business · Issue 27 12 January 2026 Not everything you offer deserves to survive Pruning is how healthy businesses grow. Read → Practice · Issue 27 12 January 2026 Should you invest in that new equipment? Exciting and worthwhile aren't always the same thing. Read → Association · Issue 26 5 January 2026 You're working hard to keep members. Are you working to win new ones? Even the best-kept membership leaks. New members refill the well. Read → Business · Issue 26 5 January 2026 The owner who can't take a holiday If the answer makes you wince, that's the lesson. Read → Practice · Issue 26 5 January 2026 Staying in touch with patients — the right way Useful and compliant aren't in conflict — if you're careful. Read → Association · Issue 25 29 December 2025 Half your committees have outlived their purpose Committees are easy to create and almost impossible to kill. Read → Business · Issue 25 29 December 2025 A confused customer never buys Clarity beats clever, every time. Read → Practice · Issue 25 29 December 2025 How you start a new team member shapes everything A rushed onboarding is a slow, expensive mistake. Read → Association · Issue 24 · milestone issue 22 December 2025 You're a steward, not an owner Will the organisation be stronger for your having served? Read → Business · Issue 24 · milestone issue 22 December 2025 The business grows when you do Your business rarely outgrows its owner. Read → Practice · Issue 24 · milestone issue 22 December 2025 Remember why you started Is the practice still serving the reason you built it? Read → Association · Issue 23 15 December 2025 The board manages exactly one employee Get the CEO relationship right and the rest follows. Read → Business · Issue 23 15 December 2025 When do you pivot, and when do you persevere? The hardest judgment call in business. Read → Practice · Issue 23 15 December 2025 Bringing other practitioners into your practice Adding practitioners multiplies the rewards and the responsibilities. Read → Association · Issue 22 8 December 2025 Are you listening to members, or just to the loud ones? Silence isn't satisfaction. Read → Business · Issue 22 8 December 2025 Pay yourself like you mean it Running on fumes financially isn't noble. It's a warning sign. Read → Practice · Issue 22 8 December 2025 The quiet months will come — be ready Cash flow in a practice has rhythms. Plan for them. Read → Association · Issue 21 1 December 2025 One income source is a risk, not a strategy Many associations are one bad year away from a crisis. Read → Business · Issue 21 1 December 2025 The wrong customer costs more than no customer Not all revenue is good revenue. Read → Practice · Issue 21 1 December 2025 Measuring whether patients are actually happy Without breaching the rules on testimonials. Read → Association · Issue 20 24 November 2025 The art of chairing a meeting that ends on time A four-hour board meeting is usually a chairing problem. Read → Business · Issue 20 24 November 2025 Your best marketing is a happy customer talking Referrals are the cheapest, warmest leads there are. Read → Practice · Issue 20 24 November 2025 Your practice's digital front door Your website and reviews are doing the first consult now. Read → Association · Issue 19 17 November 2025 A new director is only as good as their induction Throw them in the deep end and they'll govern from confusion. Read → Business · Issue 19 17 November 2025 Write it down once, do it well forever Documented systems are how you stop repeating yourself. Read → Practice · Issue 19 17 November 2025 Who should be doing what in your practice? Right person, right task — it changes everything. Read → Association · Issue 18 10 November 2025 A board that never reviews itself can't improve You evaluate the CEO. Who evaluates the board? Read → Business · Issue 18 10 November 2025 Build a business that can take a hit Resilience is built in the good times. Read → Practice · Issue 18 10 November 2025 The practice that keeps getting better Small, steady improvement beats the big overhaul. Read → Association · Issue 17 3 November 2025 Who's actually allowed to decide what? Unclear authority is where conflict breeds. Read → Business · Issue 17 3 November 2025 Why you, and not the cheaper option? "We're better" isn't a differentiator. Everyone says it. Read → Practice · Issue 17 3 November 2025 A burnt-out practitioner can't care well Sustainability isn't soft. It's how the practice survives. Read → Association · Issue 16 27 October 2025 Why does your association deserve a seat at the table? Members renew advocacy that works — not nostalgia. Read → Business · Issue 16 27 October 2025 Busy is not the same as productive A full day and a productive day are different things. Read → Practice · Issue 16 27 October 2025 The first ninety seconds decide a lot First impressions happen at the front desk, not the consult. Read → Association · Issue 15 20 October 2025 How much reserve is the right amount? The question boards rarely get a clear answer to. Read → Business · Issue 15 20 October 2025 Not all debt is bad — and not all of it is good The difference between fuel and a trap. Read → Practice · Issue 15 20 October 2025 Keeping good people in a hard market Pay matters. It's rarely the whole story. Read → Association · Issue 14 13 October 2025 The AGM you actually want people to attend It's the one day a year members choose to show up. Use it. Read → Business · Issue 14 13 October 2025 Ask your customers. Then actually listen. The cheapest market research is a conversation. Read → Practice · Issue 14 13 October 2025 Talking about fees without the awkwardness Clear and upfront beats a billing surprise every time. Read → Association · Issue 13 6 October 2025 If the board paper is forty pages, no one read it Bad decisions usually start with bad papers. Read → Business · Issue 13 6 October 2025 You've become the bottleneck The business can only move as fast as you can answer. Read → Practice · Issue 13 6 October 2025 Recall isn't admin. It's care (and it's revenue). Proactive beats reactive — for everyone. Read → Association · Issue 12 29 September 2025 Is your board governing, or helping? Engaged is good. In the weeds is not. Read → Business · Issue 12 29 September 2025 Begin with the end in mind Build toward an exit, even if you never take it. Read → Practice · Issue 12 29 September 2025 The practice owner you'll be in five years Build the practice around the life, not the other way round. Read → Association · Issue 11 22 September 2025 Conflicts of interest: it's the management, not the having How your board handles them says everything. Read → Business · Issue 11 22 September 2025 Culture isn't ping pong tables It's not the perks. It's what you tolerate. Read → Practice · Issue 11 22 September 2025 Growth without losing what makes you good Scaling care is harder than scaling widgets. Read → Association · Issue 10 15 September 2025 The first 90 days decide the next three years The window where credibility is won or lost. Read → Business · Issue 10 15 September 2025 What gets measured gets managed A simple scoreboard beats a gut feeling every time. Read → Practice · Issue 10 15 September 2025 Your time is the practice's scarcest resource Delegation isn't a luxury. It's the strategy. Read → Association · Issue 9 8 September 2025 Succession isn't an event. It's a practice. The morbid question with a serious point. Read → Business · Issue 9 8 September 2025 Marketing isn't the problem. Retention is. A leaky bucket doesn't need more water. Read → Practice · Issue 9 8 September 2025 When something goes wrong: complaints and the hard days Every practice has hard days. Preparation is what differs. Read → Association · Issue 8 1 September 2025 Strategy is what you say no to A plan that says yes to everything is a wish list. Read → Business · Issue 8 1 September 2025 Cash flow is a different problem to profit The trap that catches growing businesses. Read → Practice · Issue 8 1 September 2025 Choosing tools that are safe for patient data Convenient and compliant aren't always the same thing. Read → Association · Issue 7 25 August 2025 The meeting before the meeting If the real conversation happens in the carpark, you have a problem. Read → Business · Issue 7 25 August 2025 Your pricing is probably too low Most owners undercharge — and work twice as hard for it. Read → Practice · Issue 7 25 August 2025 The handover that protects your patients Continuity of care is a system, not a hope. Read → Association · Issue 6 18 August 2025 The governance gap that catches good boards The most dangerous risks are the ones nobody owns. Read → Business · Issue 6 18 August 2025 What stage are you actually at? The right advice for the wrong stage is still wrong. Read → Practice · Issue 6 18 August 2025 The numbers a healthy practice watches You don't need to be an accountant. You need a dashboard. Read → Association · Issue 5 11 August 2025 Why members really leave (it's rarely the price) They told you it was the fee. It usually isn't. Read → Business · Issue 5 11 August 2025 Hire before you feel ready "I'll hire when I can afford it" is usually backwards. Read → Practice · Issue 5 11 August 2025 Why patients don't come back It's rarely the clinical care. It's everything around it. Read → Association · Issue 4 4 August 2025 The five numbers every director should know cold If the finance pack is 40 pages, your board is reading the wrong thing. Read → Business · Issue 4 4 August 2025 The 5% that drives 95% of your results Focus isn't doing more. It's doing less, on purpose. Read → Practice · Issue 4 4 August 2025 You're a health professional. Now you're an employer too. Your team is your biggest asset — and your biggest compliance area. Read → Association · Issue 3 28 July 2025 AI in your association — without losing your standards Before the tools, the guardrails. Read → Business · Issue 3 28 July 2025 Could your business survive a month without you? Owner-dependence is the silent value-killer. Read → Practice · Issue 3 28 July 2025 The practice that runs when you're not in the room Clinical excellence and a well-run practice are two different skills. Read → Association · Issue 2 21 July 2025 The relationship that makes or breaks an association It's the most important relationship in the organisation — and the least defined. Read → Business · Issue 2 21 July 2025 Are you running a business, or is it running you? The trap that catches almost every founder. Read → Practice · Issue 2 21 July 2025 Your patient data obligations are changing Health data carries the highest obligations — and the rules are moving. Read → Association · Issue 1 14 July 2025 The question good boards forget to ask It's not on the agenda. It should be. Read → Business · Issue 1 14 July 2025 The number that matters more than revenue You can be busy, growing, and broke. Here's why. Read → Practice · Issue 1 14 July 2025 The advertising rule most practices break without realising A common, honest mistake — and an easy one to check. Read →