There's a wave of new software promising to make practice life easier — AI scribes, booking systems, admin assistants, recall tools. A lot of it is genuinely useful. But in a health setting, "does it save me time?" can't be the only question. The one that has to come first is: where does our patient data go, and is it handled to the standard our obligations require?
A tool that's perfect for a marketing agency may be entirely unsuitable for a practice holding sensitive health information. Things worth checking before you sign up: where the data is stored, who can access it, whether it's used to train someone else's systems, and whether the arrangement fits your obligations under Australian privacy law. Convenient and compliant are not automatically the same thing.
I'll say it plainly, as always: this is general education, not advice, and the rules are moving. The OAIC is the authoritative source on privacy, and for anything you're unsure about, confirm with a qualified adviser before you commit patient data to a new platform.
A little diligence up front saves a great deal of grief later.
Choosing and governing tools safely — without slowing your practice down — is woven through the [Practice Management course].
Explore the Practice Management course
Free starting point: the patient data protection checklist.
Annie
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